Posts Tagged: blog



Extra! Extra! Read all about it!

 by Vikram  on   21 Feb 2011

We’d like to introduce you to our new app for the new year.

For those of you familiar with the range of web-apps from the house of Tenmiles, the question circling within your mind right now is probably “But wait, isn’t Helpdesk Pilot an existing product of theirs?”. Rightly so, it is.

A year ago, we began planning the next stage of feature additions and enhancements to our flagship product, a help desk management software that was assisting businesses world wide in managing their support services more efficiently. Excitement levels were high as we discussed all the must-have features the new upgrade should ideally have.

We went back to the basics, wiped our whiteboard clean and began designing the product from the ground up, keeping in mind the fundamental pillars on which it had initially been built.

Helpdesk Pilot has now been re-engineered entirely on the Python-Django platform (moving away from PHP, on which Helpdesk Pilot has been historically built) and passionately designed in line with the Tenmiles’ ethos:

“to develop web based software products aimed at adding value to the manner in which businesses and individuals make use of the web”

A slew of new and radically revamped features make their way into V5, the latest release of Helpdesk Pilot, and the refreshed platform architecture gives us the ability to build in new capabilities much quicker. Do have a look at helpdeskpilot.com to see more of what’s on offer.

We have a more aggressive take on going global this year. On that note, we’re exhibiting at CeBIT 2011, where we’ll be launching Helpdesk Pilot V5 to a world audience.

If you happen to be in Hannover, Germany between March 1-5, it would be a pleasure to have you drop by our booth.

Leave us a comment and we’ll get in touch. We hear temperatures are in the sub-zero range, so be sure to bring a jacket or two!



A new app for the new year

 by Vikram  on   03 Feb 2011

2011 sure has gotten off to a flying start! It’s hard to believe we’re already a month into the new year.

Then again, adding the final touches to our upcoming app release has kept us a tad busy.

That’s right folks. Tenmiles is gearing up to finally take the wraps off our most intensive web-app development project till date. We went back to the basics and pooled in every element of creativity and technical expertise in giving life to this product. From jotting down ideas on our whiteboard, to reviewing UI designs and now being able to see the product in action, we’re at a stage where the anxiety and excitement levels couldn’t possibly get any higher.

When product development got underway last year, the Tenmiles team swore to maintain utmost secrecy up until it was ready to be released. Although we tried to stick to the code as much as we could, a certain somebody couldn’t resist the urge to let out a hint now and then.

That’s alright though. It’s understandable to have an uncontrollable urge to shout out to the world, when you have something great to tell. Or rather, a great thing or two to tell.

With that, the countdown begins. Stay tuned for an exciting announcement from Tenmiles.



Location is everything

 by Vikram  on   02 Nov 2010

When deciding on the best location for your business, what are the key factors that you would typically keep in mind?

  • Image; is the location perceived by customers as a place they would visit, such as a Central Business District
  • Accessibility; will the location be within acceptable commuting distances for your staff
  • Gastronomy; how well do restaurants encircling the location resemble a hub and spoke model

There are many more factors to consider, but over at Tenmiles, we hold gastronomy in high regard.

Food is a necessary part of our daily existence but the quality of food defines the manner in which we both enjoy it and respond to discussions we may be involved in. Here at Tenmiles (and we’re pretty sure the same applies to many of you as well), the majority of our product ideas are usually conceived over informal discussions between 1-2pm and 4-6pm. That’s not to say we don’t ideate during the remaining parts of the day, but statistics show that a number of our pivotal decisions have taken shape during these times.

A closer inspection reveals that the common denominator in all these ideating sessions has been the presence of good food. Although it wasn’t a key factor in selecting #1, Nungambakkam High Road as the home of Tenmiles, the proximity to some of the city’s finest dining joints has grown to become a crown jewel.

Whether its a thin-crust pizza over lunch or a well sized grilled sandwich as an evening snack, the ability to source good food within easy reach allows us to satisfy our gastronomical desires, feed our brains and ensure that our ideas keep growing and eventually take shape.

Good food surely does lead to great ideas, especially if your workplace fosters an informal, team oriented culture. So if you happen to be on the lookout for a location to house your HQ, be sure to sniff out the surrounding areas for popular eat out joints.

On the contrary, if you’re well settled in your current location, how important is your need for good food? We’d love to know!



10 useful tips for your sales team

 by Vikram  on   09 Sep 2010

I strongly feel that selling is an art and one that is refined over time. Regardless of the product/concept/service being sold, there are certain key factors which I feel form the foundation for a successful sales drive.

1. Develop a 30 second elevator pitch, that sticks to the 30 second limit
The elevator pitch is meant to captivate an individual to such an extent that he/she is anxious to learn more about your product. It should serve as your opening statement and project a creative, yet factual representation of what your product stands for. That said, content from your sales collateral/brochures should not find their way to the elevator pitch.

For example, a web based application is supposed to run on the cloud, so making references to this in a 30 second pitch just doesn’t add any value. Rather, think about the positive emotions that the use of your product generates, regardless of what your product may be. Does it inspire creativity in those who design with it? Or does using your product deliver a smile on every end user’s face? Bring out these intangible benefits in your elevator pitch and connect with your prospective customers on a more personal level.

2. Know who your customer is before selling to them
A common trait displayed by Sales teams these days is to start selling a product/concept to a prospective customer without really delving into how it would benefit the end user. Your product may have a wide variety of amazing features that potentially serve every conceivable need but often, customers have a single pain point, which one of your standard, run of the mill features may address.

Learn more about your customer, their company and how they operate. Once you’re armed with all the details, paint a picture in their minds that makes it easier for them to relate to how your product fits their needs. You just might find that in responding to how their pain point can be solved by merely highlighting a single feature that your product offers, you’ve bagged the sale.
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The Year of Ten

 by Vikram  on   25 Mar 2010

2010 marks the tenth year since Tenmiles’ inception (sounds like a tongue twister doesn’t it?) and it’s gotten off to a pretty good start.

The latest entrant to the Tenmiles Vanity Shelfdoattend, is beginning to capture the hearts and interests of Event Managers across the world.

DoAttend, an online event registration service that allows users to create, publish & promote an event on a personalized event page is now powering events ranging from social tweetups and weekend BBQs to corporate conferences on software programming and mobile application development. Diverse events with a common link; a simple to use, aesthetic and feature rich web based product that does the job.

In fact, doattend now enjoys the privilege of being the fastest growing product at Tenmiles.

Moving onto the other major tenant in the Vanity Shelf, we have Helpdesk Pilot, our web based help desk management/customer support solution which continues to aid businesses globally. Shalin Jain was in UK recently to meet with our valued customers in the region and it is gratifying to know how we’ve been able to contribute in increasing their overall efficiency levels. More region specific visits are in the pipeline but armed with feedback, both positive and constructive, we now have brighter plans for Helpdesk Pilot and will be revealing them shortly.

What’s been happening on your side? Do leave a comment and let us know.