Starting up: The first two hires

 by Shalin  on   07 Jul 2011

A long time ago, I was a solo entrepreneur. Worked out of my bedroom for 3 years. Extremely profitable, with a product that had become very popular in its segment. And one fine day, I was invited by an engineering college to speak about software and my experience being an entrepreneur while in college. All went well until they requested me to take a few students as interns at Tenmiles. I almost agreed and then realized that I don’t even have an office space. Honestly, that lead to me getting an office space, thinking of the next product and getting the first two full-time employees. I started with hiring.

Fortunately and quickly enough, I could find really interesting people in my network. Met two academically brilliant engineering graduates who studied with me at high-school. Location: Coffee shop. They had just finished their engineering while I was already 3 years in business. They loved my vision but couldn’t risk working for me in comparison to the offers they already had. I did my best but couldn’t win them.

I went on to next set of people, in LinkedIn terminology – they were my 2nd degree of contacts. Next interview location: high-end chinese restaurant. Web developer with reasonable experience writing web apps. Went well, he was ready to join Tenmiles. Of course, he asked me where was the office located. He couldn’t believe Tenmiles was a one-man show. I reassured him that the office would be up and running before his notice period ends.

Now, I was really desperate to hire one more person. Wanted someone who was good with SQL, designing database and write the core application. I was lucky. Found a guy over the same weekend. Interviewed him in a coffee shop. Told him about the other guy who was coming on-board. After 2-hour long discussion and couple of rounds of coffee, I got a ‘will get back to you’ response. My chances seemed 50-50. But I was sure, that I need an office space immediately. The hunt began.

Two days later, this guy actually got back to me. And he got back to me with a positive response. By then I had already found a great place close to my house. Ordered dell machines, setup interiors and even threw an inaugural party. My 3 year old company was reset into the startup mode.



Growing your business: Leads & Relationship

 by Shalin  on   06 Jul 2011

Leads turn into customers. Relationship set a foundation for great reputation, referrals and repeat business from your customers. Lead costs money. Relationships are all about investing time.

So, if you are thinking about growing your business, don’t just count on leads, build relationships.



Founder’s role in setting up a great team

 by Shalin  on   05 Jul 2011

What is the founders most important role for the Startup?

If, an idea is the reason to start, setting up a great team is fundamentally the most important role of a Founder.

I have hired numerous people in the last 8 years. Some stay really long while some leave rather quickly. One thing sure works: spend quality time with each new hire as if it was just you & him/her making a startup possible. If this phase goes well, you are counting on a great team member.

This is true irrespective of their role in the company. Fairly practical during the early stages of the startup. And it sure works.



iOS Developer, Chennai, India

 by Shalin  on   29 Apr 2011

We are known for creating useful products. We do everything to make our products easy to use. We like to stay small and have a great impact on the world. And we believe in Getting Things Done. If you believe the same, please read on.

Are you passionate about creating iOS apps? Have an eye for UI and a taste for Cocoa? Tenmiles is now looking for awesome iOS developers. Not one but Two.

What do we expect from you ?

0. Self motivated quick learner.

1. Skills
* Good knowledge in Objective-C
* Good experience working in XCode3 or XCode4
* Experience using Git or Mercurial
* Good Aptitude to solve problems
* Love for good UI

2. Experience
* At least 6 months of iOS development experience
* Must have developed at least one useful iOS app that is now in Apple AppStore

At Tenmiles, you will develop and maintain iOS apps. You will turn good ideas into user friendly apps.

What do we offer?

Great team and products to work on. You will participate and have impact on decisions both in technical terms and in business domain. We raise no wall against good ideas. We take care of you, so that you can take care of the apps you build.

If you are interested, here is how you can apply. Mail us at jobs@tenmiles.com. Describe yourself, your career path, interests, past work and anything related in a simple mail and send it to us. Please give appropriate links/urls of your past work or anything you’ve been doing so far. Sending your resume is optional, but if you do, send it in PDF format & keep it short.



Visualize the Helpdesk Pilot experience

 by Vikram  on   23 Feb 2011

Our first stop motion video created for a Tenmiles product, Helpdesk Pilot, is now out!

We’ve been working on this for over 2 months, with Karthik & his team at Brand New, and it’s such an awesome feeling to see the final video. Everyone involved in the production really deserves a round of applause!

The aim of the video is to introduce Helpdesk Pilot and provide viewers with a creative look at the core functionalities of the product.

Check it out! Once you’ve seen it, please leave a comment and let us know what you think!



Extra! Extra! Read all about it!

 by Vikram  on   21 Feb 2011

We’d like to introduce you to our new app for the new year.

For those of you familiar with the range of web-apps from the house of Tenmiles, the question circling within your mind right now is probably “But wait, isn’t Helpdesk Pilot an existing product of theirs?”. Rightly so, it is.

A year ago, we began planning the next stage of feature additions and enhancements to our flagship product, a help desk management software that was assisting businesses world wide in managing their support services more efficiently. Excitement levels were high as we discussed all the must-have features the new upgrade should ideally have.

We went back to the basics, wiped our whiteboard clean and began designing the product from the ground up, keeping in mind the fundamental pillars on which it had initially been built.

Helpdesk Pilot has now been re-engineered entirely on the Python-Django platform (moving away from PHP, on which Helpdesk Pilot has been historically built) and passionately designed in line with the Tenmiles’ ethos:

“to develop web based software products aimed at adding value to the manner in which businesses and individuals make use of the web”

A slew of new and radically revamped features make their way into V5, the latest release of Helpdesk Pilot, and the refreshed platform architecture gives us the ability to build in new capabilities much quicker. Do have a look at helpdeskpilot.com to see more of what’s on offer.

We have a more aggressive take on going global this year. On that note, we’re exhibiting at CeBIT 2011, where we’ll be launching Helpdesk Pilot V5 to a world audience.

If you happen to be in Hannover, Germany between March 1-5, it would be a pleasure to have you drop by our booth.

Leave us a comment and we’ll get in touch. We hear temperatures are in the sub-zero range, so be sure to bring a jacket or two!