Insights



Tenmiles turns ten

 by rethas  on   20 Sep 2010

What began as a single man, no-office-premises company in Madras (now Chennai), Tenmiles has now completed ten years in operation and has grown from one product to now having a modest, yet proud Vanity Shelf. We have attracted people, helped people solve their problems with our software and are ambitious about making the company the biggest software product company in the country. Read on to know about the insights of the company, from someone who’s seen things from close quarters.

At the helm of Tenmiles, is Shalin Jain, the Founder and CEO who decided he wanted to be one at the age of 18. While he was good at designing websites and making flash presentations back then, his constant dream to be involved with a software product company and engage in making good software, was hard to forget. Thus began the company. The first product was Screenswift, which simply converted flash screensavers into screensaver installers. You could get that Spiderman flash screen into your desktop screensaver in a jiffy. The tool was available in Free and Enterprise editions and we found takers in the likes of IBM, Microsoft and Disney for the Enterprise edition. That was it. We had to be doing something right!
Continue reading →



10 useful tips for your sales team

 by Vikram  on   09 Sep 2010

I strongly feel that selling is an art and one that is refined over time. Regardless of the product/concept/service being sold, there are certain key factors which I feel form the foundation for a successful sales drive.

1. Develop a 30 second elevator pitch, that sticks to the 30 second limit
The elevator pitch is meant to captivate an individual to such an extent that he/she is anxious to learn more about your product. It should serve as your opening statement and project a creative, yet factual representation of what your product stands for. That said, content from your sales collateral/brochures should not find their way to the elevator pitch.

For example, a web based application is supposed to run on the cloud, so making references to this in a 30 second pitch just doesn’t add any value. Rather, think about the positive emotions that the use of your product generates, regardless of what your product may be. Does it inspire creativity in those who design with it? Or does using your product deliver a smile on every end user’s face? Bring out these intangible benefits in your elevator pitch and connect with your prospective customers on a more personal level.

2. Know who your customer is before selling to them
A common trait displayed by Sales teams these days is to start selling a product/concept to a prospective customer without really delving into how it would benefit the end user. Your product may have a wide variety of amazing features that potentially serve every conceivable need but often, customers have a single pain point, which one of your standard, run of the mill features may address.

Learn more about your customer, their company and how they operate. Once you’re armed with all the details, paint a picture in their minds that makes it easier for them to relate to how your product fits their needs. You just might find that in responding to how their pain point can be solved by merely highlighting a single feature that your product offers, you’ve bagged the sale.
Continue reading →



Inbound Marketing for Startups

 by Shalin  on   06 Sep 2010

Inbound marketing is one the best marketing tool for a startup. The easiest way to make that happen is by investing your time and effort in leveraging the internet (your website) to enable a sale.

Getting your first few customers is not a catch-22 situation. You also don’t need the biggest brands as your first few customer to prove that your product is great. Selling a SaaS-based application offline could be hard and expensive. Learn what your prospective customers are looking for and searching for. Get them when they want you. You’ll save yourself from out-of-scope feature requests and get real relevant feedback.

Focus on great customer service instead of cold-calling.

Our first customer for our help desk software, volunteered for translating it in German language out of the love for the product. This in a way is a true power of a good product and inbound marketing.



How to Hire Better

 by Shalin  on   25 Aug 2010

The best business lessons are learnt while not at business. The subconscious mind is continuously learning things from our day to day activity we perform and indirectly help us do better at work. I couldn’t help mulling over the hiring process while shopping for vegetables at a grocery store. My dad was instructing me how to handpick quality vegetables and I followed every single tip he gave me. So, there is more than just recipe to all the good food that mom cooks. Quality Ingredients.

A product is a collective effort of a group of people. Product is output, people are input. At a startup execution of an idea is key. There are no processes in place governing quality, people are entrusted. Hence, it is important to hire the right set of people. A good hire delivers, is easier to retain and attracts more people to join.

From what I learnt while picking up the right ingredients for a good recipe, I could connect some of those factors to the hiring process.

Continue reading →



What defines a Startup ?

 by vinay  on   29 Jul 2010

Someone asked me what I do and I had to decide whether to say “I work for a small product development company” or “I work for a web based startup company”. Invariably, the former received “ho hum” replies and the latter received “aah ooh” replies. The kick of “aah ooh” replies not withstanding, the question is still very real in my head. Are we still a startup?

The way I see it, there are two definitions for startups. The term startup company according to Wikipedia :

“A startup company or startup is a company with a limited operating history. These companies, generally newly created, are in a phase of development and research for markets.

This is the strict definition based on certain statistics about the company that many people consider as correct. Lets check its validity.

Take Google Apps for example, it was in beta (‘phase of development’) until July 2009. Does that mean it was a startup until then? The fact is that software these days is continuously under development. So that cannot be part of the criteria determining the definition of startups. Nor can age or size of the company because well, Steve Jobs described Apple as the “Biggest Startup on the Planet” at the D8 conference this year. Some say that once a startup becomes profitable, it becomes a company. Twitter has been ‘in operation’ since 2006, still has not figured out a business model and has a user base thats probably second only to Facebook. Now where does that leave Twitter? Lets face it. Definitions based on turnover, size and age just don’t work anymore.

The expression startup company now evokes an emotion that goes beyond numbers and figures.

Continue reading →



Prelude

In the previous article, we went through the basic architecture of Apache and Passenger. Now I’ve been told that its a bit too much to digest in one shot but it’ll all make sense when all the 3 articles are read together. If not, you’re always welcome to drop a question in the comments section and I’d be happy to help.

Assumptions

In this article, we will be looking at the primary directives in Apache and Passenger for optimization. The rest of the series is specific to the case where a single RoR application is running on the server (say, TweakMyApp).

Continue reading →