We’d like to introduce you to our new app for the new year.
For those of you familiar with the range of web-apps from the house of Tenmiles, the question circling within your mind right now is probably “But wait, isn’t Helpdesk Pilot an existing product of theirs?”. Rightly so, it is.
A year ago, we began planning the next stage of feature additions and enhancements to our flagship product, a help desk management software that was assisting businesses world wide in managing their support services more efficiently. Excitement levels were high as we discussed all the must-have features the new upgrade should ideally have.
We went back to the basics, wiped our whiteboard clean and began designing the product from the ground up, keeping in mind the fundamental pillars on which it had initially been built.
Helpdesk Pilot has now been re-engineered entirely on the Python-Django platform (moving away from PHP, on which Helpdesk Pilot has been historically built) and passionately designed in line with the Tenmiles’ ethos:
“to develop web based software products aimed at adding value to the manner in which businesses and individuals make use of the web”
A slew of new and radically revamped features make their way into V5, the latest release of Helpdesk Pilot, and the refreshed platform architecture gives us the ability to build in new capabilities much quicker. Do have a look at helpdeskpilot.com to see more of what’s on offer.
We have a more aggressive take on going global this year. On that note, we’re exhibiting at CeBIT 2011, where we’ll be launching Helpdesk Pilot V5 to a world audience.
If you happen to be in Hannover, Germany between March 1-5, it would be a pleasure to have you drop by our booth.
Leave us a comment and we’ll get in touch. We hear temperatures are in the sub-zero range, so be sure to bring a jacket or two!
Tags: blog, cebit, cebit 2011, cebit2011, help desk, helpdeskpilot, tenmiles, web based software
